return_policy

Return & Replacement


What are the conditions for return?
If the product is not shipped in time or if we shipped the incorrect item to you, you can return the product.

How to return a product & what will it cost?
       Product returns can be made through Sundarban Courier if you want to return the product from outside of Dhaka. If you return any product inside Dhaka then return it at any outlet.

        The cost of returning the product will depend on the reason it is being returned to Elegant Gadgets.

How long will Elegant Gadgets take to return my product?
Contact our support team as soon as the problem occurs with the product and they will give the details and the time depends on the product you want to return.

How do I request a return?
To request a return, contact the support team, they will contact you with the details. Contact Number of support: *phone no.



Elegant Gadgets Outlets


Can I pick up online ordered products from your outlets?
Yes, you can pick up online ordered products from our outlets.

Can I avail of the offer online from your outlets?
Of course, you can order online and pick up the product from our outlet.

Is there any charge if I pick up my online ordered product from your outlet?
No, there is no charge if you pick up any online ordered product from our outlet.

How can I find an Elegant Gadgets outlet?
Here is a link to all Elegant Gadgets store locations. Please enter it to find the store next to you.

Is there any repair service for Elegant Gadgets?
Yes, the name of our repair service is Elegant Gadgets Care. You can get any kind of mobile service here. Please contact to *phone no.

Elegant Gadgets shops list in Dhaka?
There are Elegant Gadgets showrooms in several famous and elite shopping malls in Dhaka.

       Bashundhara City Shopping Complex

       Shimanto Shambhar Shopping Complex

To get more update info please Check Here



My Order


How to place an order?
       Visit elegantgadgetsbd.com or open our App.

       Use the search bar on the Elegant Gadgets website to find your desired product, like "Samsung Galaxy S24 Ultra"

       Choose the color you want (Titanium Black/Blue/Violate) and click on "Buy Now" below the color options.

       Your chosen product will be added to the cart automatically, and you'll be directed to the easy-checkout page to fill in your billing details.

       Select your preferred payment method, either "Cash on Delivery" or "Online Payment" through bKash/Nagad/Debit/Credit Cards.

        Provide your full name, phone number, full address, etc.

        Make sure to check the "I have read and agree to the Terms and Conditions and Privacy Policy" box.

        Shortly after, you will receive a call to confirm your order.

How can I cancel my order?
It is possible to accidentally place an order at the website. To cancel the order follow the process down below:

       You cannot personally cancel your order.

       To cancel your ordered product, you have to wait for the confirmation call from Elegant Gadgets; When you receive the call for confirmation, request for cancelling your order;

       Your order list will be canceled from your request.

       Alternatively you can call our helpline number "01896506622" to cancel your order.

Is there any hidden cost if I order from Elegant Gadgets?
      There is no hidden cost if you order from Elegant Gadgets.

       You only have to pay the exact amount of the product cost you purchased.

       Although, if you choose home delivery for inside or outside of Dhaka, then there is a delivery charge that you have to pay as a additional charge for the delivery.

How can I change or add a new address after placing an order?
Once an order has been placed, it is not possible to modify the address directly. If you need to change the address, please contact our helpline at "01896506622" and submit a request for the desired modification to your order.

How can I change the contact number of my order?
Once an order has been placed, it is not possible to modify the contact information directly. If you need to change the address, please contact our helpline at "01896506622" and submit a request for the desired modification to your order.