faq

Contact Us
Visit Our Store

Address
Shop No 16, Basement-1
Bashundhara City Shopping Mall, Panthapath, Dhaka

Level 3, Shop 3016

Shimanto Shambhar Shopping Complex, Dhanmondi, Dhaka.

Phone
01580366919, 01896506621, 01896506622

Email
elegantgadgetsbd3@gmail.com

FAQs

Account

How can I create an account on Elegant Gadgets?
      Visit the Elegant Gadgets website.
       Locate the 'Register' option at the top right (on a PC) or bottom right (on a mobile device) of the website.
       Provide your Name, Email address, and password.
       Click on 'SIGN UP' to complete the registration process.
How can I change the Password of my account?
To update your account password, follow these steps:
      Navigate to the "My Account" section located at the top right corner on a PC or bottom right on a        smartphone.
       Choose the "Change Password" option from the menu.
       Enter your old password, followed by the new password, and confirm the new password.
       Click the "Update Password" button to apply the changes.
       By completing these steps, you will successfully change your password.

How can I update my address?
To update your address, follow these steps:
       Navigate to the "My Account" section located in the top right corner on a PC or bottom right on a smartphone.
       Choose the "Address Option" from the menu on the right.
       Click on the "Add New" button.
       Complete the form with your details: First Name, Last Name, Phone Number, Email, Division, City, Area, Address 1, and Address 2.
        Press the "Save Address" button to successfully update your address.

How can I deactivate/delete my Elegant Gadgets account?
Users cannot deactivate or delete an Elegant Gadgets Account from their end.

How can I change or add a new address?
You can add a new address by going to your accounts information. To set a new address or remove address follow the process down below:
       Log in to your personal Elegant Gadgets customer account.
       Click Account Icon positioned at the top right of the page, where your Account name is visible, and at the bottom in mobile view.
       On the right side, find the "Manage Profile" icon and click on it.
       Click on the "Manage Profile" button to access the "Basic Information."
       Provide your personal information details along with the desired address.
       After filling out the address details, click on the "Update" button at the bottom right corner of the form.
       Your new address will be saved to your profile.
       If you need to make changes or no longer want to keep an address, you can "Delete" it.
       To delete an address, click on the "Delete" option below the "Actions" section.
If you want to make adjustments or add another new address, repeat the process by selecting the "Add New" option.

Loyalty Reward

What is the purchasing point?
Each product comes with unique purchase points, visible on the product details page. Upon successful delivery, the points for that product will be added to your Elegant Gadgets account. If you purchase multiple products at once, you will receive points for all the products collectively.

Is there any validity for purchasing points?
All points are valid for 3 months. If you don't utilize the points earned within this timeframe, they will be removed from your wallet.

What's the value of purchasing points?
Sorry, we are unable to provide any information on this as of now. But soon we will add a purchasing point with every purchase from Elegant Gadgets and add value to it.

How can I earn points?

        Product Purchase Points
Each product comes with unique purchase points, visible on the product details page. Upon successful delivery, the points for that product will be added to your Elegant Gadgets account. If you purchase multiple products at once, you will receive points for all the products collectively.

         Sign-Up Bonus
We value your membership! Upon registering on our website, you will instantly receive 200 points.

         Elegant Gadgets Club
Unlock exciting birthday coupons and exclusive offers by joining the Elegant Gadgets Club. As a new member, you'll receive an instant 150 points upon joining the club.

Payment & EMI

Paymant

What type of payment methods does Elegant Gadgets accept?

Elegant Gadgets accepts these payment methods:

Cash

Card (Debit/Credit)

Mobile Banking (Bkash/Nagod/Rocket)

SSLCOMMERZ

Bank Transfer (BRAC/CITY/UCBL)

Can I avail of cash on delivery from outside Dhaka?
Unfortunately, Cash on Delivery (COD) is not an option for orders placed from outside Dhaka. However, it is feasible to make a partial payment for products purchased from locations beyond Dhaka.

I failed to make payment while placing the order. What should I do?
In this kind of situation, please call *phone no. to resolve the issue.

Why did your agent call me and ask for advance payment?
Because it is not possible to place an order without booking money. If you don't pick up the product after placing an order, the order will be void. So, you need to pay in advance to place an order perfectly.

EMI

What is the EMI activation process?

There are two methods for EMI activation:

First is to make an EMI through a credit card at POS Machine which will require an EMI activation paper.

Apart from this, EMI can be done online by card payment through SSL Commerce. Here you have to select the option when making payment.

Can I avail EMI facility using a Debit card/bKash/cash?
No, the EMI facility is only available for Credit cards.

What is the minimum amount for an EMI facility?
EMI can be started from a minimum of 5000/10000 BDT. It varies according to the bank. To know more about minimum EMI Amount, here is a link to Elegant Gadgets EMI Policy.
Please check on EMI Policy.

Can I avail EMI facility with multiple products?
Yes. EMI facility is available with multiple products.

How long does it take to activate the EMI?
The activation time for EMI varies based on the bank's procedure.

What are the available banks for EMI?
There are 30 Bank EMI is available at Elegant Gadgets. To know more about EMI, here is a link to Elegant Gadgets EMI Policy.
Please check on: EMI Policy

What are the charges for EMI?
For additional information on EMi charges, kindly explore this page. EMI Policy

Refund

What is the Refund Mode?
Refunds are made through BANK TRANSFER & Bkash.

What is the refund process for online gateway payment?
If the payment is completed through SSL comm. Online gateway then the refund will be processed according to SSL Comm. Refund policy.

If the Customer wants instant refund (within 72 hours) after completing the payment through SSl comm. He/She will only get the product price as refund. Elegant Gadgets will not take any liability of online gateway / EMI charge.

Can you request an exchange rather than a refund?
If you prefer to exchange your product, just inform our Customer Service. We will evaluate and guide you for the next steps.

If Elegant Gadgets fails to deliver a product after confirming the order due to market unavailability, Elegant Gadgets will refund the payment within 24 Hours.

Customers will only get the product price as refund (website price). Elegant Gadgets will not take any liability of any online gateway charge / EMI charge / Bkash charge/ Nagad charge/ Bank charge.

Can I claim a refund for my returned product?
Yes, you can claim a refund for a returned product. The condition is, If there is a problem with your returned product, you can claim a refund.

Can I request an exchange rather than a refund?
Yes, this is preferable. We prefer that you exchange the product rather than receive a refund.

What are the refund modes and processing timeline?
We will refund you within a maximum of 72 working hours through the payment method you used to pay us.
Shipping & Delivery

What is ADS & Express ADS?
Express ADS: If you want a product to be delivered on an urgent basis inside Dhaka on the same day as the order, then express ADS can be arranged which will cost 500 to 1000.

ADS: If you want to take home delivery of any product inside Dhaka very carefully through Elegant Gadgets own rider then you can accept this delivery matter where you have to bear a charge of 250 to 500 taka.

Can I get home delivery outside Dhaka?
If you want to take home delivery outside Dhaka, we can only provide accessories, covers, and various mobile outfits. Mobile phone home delivery is not possible for security reasons.

What is the delivery time?
The maximum delivery time is 72 hours, ensuring that you receive your items promptly and efficiently. Our commitment to timely service is aimed at providing you with a seamless shopping experience.

Can I change the delivery address after placing the order?
If an order is placed with a courier service then the delivery address can be changed as required, we discourage changing the delivery address after an order has been confirmed.

Can I receive delivery from your Elegant Gadgets?
Of course, you can get the product from any outlet in Dhaka.

Can I check the product before making the payment?
There is no option to check the product before you pay for the product. In case of any problem after purchase, we provide a 3 to 10-day checking warranty depending on the product.

What is the delivery charge?
The delivery charges are subject to variation depending on the chosen courier service.

Return & Replacement

What are the conditions for return?
If the product is not shipped in time or if we shipped the incorrect item to you, you can return the product.

How to return a product & what will it cost?
Product returns can be made through Sundarban Courier if you want to return the product from outside of Dhaka. If you return any product inside Dhaka then return it at any outlet.

The cost of returning the product will depend on the reason it is being returned to Elegant Gadgets.

How long will Elegant Gadgets take to return my product?
Contact our support team as soon as the problem occurs with the product and they will give the details and the time depends on the product you want to return.

How do I request a return?
To request a return, contact the support team, they will contact you with the details. Contact Number of support: *phone no.

Elegant Gadgets Outlets

Can I pick up online ordered products from your outlets?
Yes, you can pick up online ordered products from our outlets.

Can I avail of the offer online from your outlets?
Of course, you can order online and pick up the product from our outlet.

Is there any charge if I pick up my online ordered product from your outlet?
No, there is no charge if you pick up any online ordered product from our outlet.

How can I find an Elegant Gadgets outlet?
Here is a link to all Elegant Gadgets store locations. Please enter it to find the store next to you.

Is there any repair service for Elegant Gadgets?
Yes, the name of our repair service is Elegant Gadgets Care. You can get any kind of mobile service here. Please contact to *phone no.

Elegant Gadgets shops list in Dhaka?
There are Elegant Gadgets showrooms in several famous and elite shopping malls in Dhaka.

Bashundhara City Shopping Complex

Shimanto Shambhar Shopping Complex

To get more update info please Check Here

My Order

How to place an order?
Visit elegantgadgetsbd.com or open our App.

Use the search bar on the Elegant Gadgets website to find your desired product, like "Samsung Galaxy S24 Ultra"

Choose the color you want (Titanium Black/Blue/Violate) and click on "Buy Now" below the color options.

Your chosen product will be added to the cart automatically, and you'll be directed to the easy-checkout page to fill in your billing details.

Select your preferred payment method, either "Cash on Delivery" or "Online Payment" through bKash/Nagad/Debit/Credit Cards.

Provide your full name, phone number, full address, etc.

Make sure to check the "I have read and agree to the Terms and Conditions and Privacy Policy" box.

Shortly after, you will receive a call to confirm your order.

How can I cancel my order?
It is possible to accidentally place an order at the website. To cancel the order follow the process down below:

You cannot personally cancel your order.

To cancel your ordered product, you have to wait for the confirmation call from Elegant Gadgets; When you receive the call for confirmation, request for cancelling your order;

Your order list will be canceled from your request.

Alternatively you can call our helpline number "01896506622" to cancel your order.

Is there any hidden cost if I order from Elegant Gadgets?
There is no hidden cost if you order from Elegant Gadgets.

You only have to pay the exact amount of the product cost you purchased.

Although, if you choose home delivery for inside or outside of Dhaka, then there is a delivery charge that you have to pay as a additional charge for the delivery.

How can I change or add a new address after placing an order?
Once an order has been placed, it is not possible to modify the address directly. If you need to change the address, please contact our helpline at "01896506622" and submit a request for the desired modification to your order.

How can I change the contact number of my order?
Once an order has been placed, it is not possible to modify the contact information directly. If you need to change the address, please contact our helpline at "01896506622" and submit a request for the desired modification to your order.