Refund Policy

Refund

What is the Refund Mode?​
       Refunds are made through BANK TRANSFER & Bkash.

What is the refund process for online gateway payment?
       If the payment is completed through SSL comm. Online gateway then the refund will be processed according to SSL Comm. Refund policy.

       If the Customer wants instant refund (within 72 hours) after completing the payment through SSl comm. He/She will only get the product price as refund. Elegant Gadgets will not take any liability of online gateway / EMI charge.

Can you request an exchange rather than a refund?
      If you prefer to exchange your product, just inform our Customer Service. We will evaluate and guide you for the next steps.

       If Elegant Gadgets fails to deliver a product after confirming the order due to market unavailability, Elegant Gadgets will refund the payment within 24 Hours.

       Customers will only get the product price as refund (website price). Elegant Gadgets will not take any liability of any online gateway charge / EMI charge / Bkash charge/ Nagad charge/ Bank charge.

Can I claim a refund for my returned product?
Yes, you can claim a refund for a returned product. The condition is, If there is a problem with your returned product, you can claim a refund.

Can I request an exchange rather than a refund?
Yes, this is preferable. We prefer that you exchange the product rather than receive a refund.

What are the refund modes and processing timeline?
We will refund you within a maximum of 72 working hours through the payment method you used to pay us.